SHIPPING POLICY

AS STATED ON YOUR ORDER CONFIRMATION & THE SHIPPING POLICY ON OUR WEBSITE, SHIPPING TAKES UP TO 15 BUSINESS DAYS. BUSINESS DAYS ARE MONDAY-FRIDAY, WEEKENDS & HOLIDAYS EXCLUDED. ONCE YOUR ORDER SHIPS, A TRACKING NUMBER WILL BE PROVIDED VIA EMAIL. PACKAGES ARE SHIPPED VIA USPS. EXPRESS SHIPPING NOT AVAILABLE.

IF YOU ARE INQUIRING ABOUT A TRACKING NUMBER PLEASE DO NOT CONTACT US UNTIL 15 BUSINESS DAYS HAS EXCEEDED. WE CANNOT PROVIDE YOU WITH ANY UPDATES PRIOR TO 15 BUSINESS DAYS. IF 15 BUSINESS DAYS HAS EXCEEDED, YOU MAY CONTACT THE SHIPPING DEPARTMENT VIA EMAIL FOR AN UPDATE. 

PLEASE DO NOT CONTACT US VIA INSTAGRAM WITH SHIPPING INQUIRIES.

UNDER NO CIRCUMSTANCES ARE REFUNDS, EXCHANGES, OR CREDIT GIVEN.

FOR QUESTIONS ABOUT AN ORDER PLACED YOU MAY CONTACT THE SHIPPING DEPARTMENT VIA EMAIL: dietaryresolutions@gmail.com 

PLEASE PROVIDE YOUR ORDER NUMBER TO RECEIVE A FASTER RESPONSE. PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR A RESPONSE.

ALL PACKAGE DISCREPANCIES NEED TO BE REPORTED VIA EMAIL WITHIN 5 DAYS OF RECEIPT (DATE OF TRACKING OR DELIVERY) OR THEY WILL BE OTHERWISE DEEMED RECEIVED. 

PLEASE ENSURE THAT YOU PROVIDE THE CORRECT MAILING ADDRESS WHEN PLACING YOUR ORDER. MANY CLIENTS HAVE PROVIDED INCORRECT ZIP CODES OR OMITTED THEIR APARTMENT NUMBERS; USPS HAS RETURN THEIR PACKAGES DUE TO PROVIDING AN INVALID MAILING ADDRESS.